Shipping / Order FAQs

Shipping Timing
Items that are marked as being “In Stock” normally ship out within 5 business days. Items that are listed as “On back order” may ship out anywhere from 5 days to 60 days. If you need it by a certain date, please e-mail us to inquire. Orders that include “In Stock” as well as “On back order” may be held until all items in your order are available and ready to ship. If you are in a hurry for the available items and want them shipped individually, please order them separately. If your order is date-sensitive, please let us know by e-mailing contact@palestineonlinestore.com

Shipping Charges
NEW! (Aug. 17, 2017) We have discontinued the $6 flat-rate shipping and now shipping options and charges are quoted during checkout. We apologize in the event of any errors during the first few days of this while we monitor it. 

Paying by Check or Phone
To pay by check, please select the ‘Pay by Check’ payment option at the beginning of the check-out and follow the instructions. Mail check to Palestine Online Store, 1720 Wells Branch Parkway, #9304, Austin, TX 78728. To pay with a credit card by phone, please first place your order online and select the ‘pay by check’ option. In the “Note to Buyer” field, please provide the best number and time to reach you, and we will get in touch with you for your payment information once the order is ready to ship.

Suggest a Product
We welcome your suggestions! If there’s a product you’d like us to carry, send the information to contact@palestineonlinestore.com. Include the product source and supplier’s contacts and/or website address, if possible.

Privacy Policy
Your personal information, whether provided while placing an order, or by subscribing to our mailing list, will not be shared with any third parties.

Return Policy
Palestine Online Store guarantees its products to be free from defects, except for minor imperfections in handmade handcrafts. Because this is a small-business operation, we can only offer exchanges or returns for damaged or defective products. Please contact us before returning the product.

Terms of Use
Placing an order on this website indicates agreement to our policies outlined above.

 

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