Shipping Info & Order FAQs

Shipping in the US and Outside

Items that are marked as being “In Stock” normally ship out within 5 business days. Items that are listed as “On back order” may ship out anywhere from 5 days to 60 days. If you need it by a certain date, please e-mail us to inquire. Orders that include “In Stock” as well as “On back order” may be held until all items are available and ready to ship. If you are in a hurry for the available items and want them shipped individually, please order them separately. If you need something by a certain date, please  let us know by e-mailing us at contact@palestineonlinestore.com

Shipping charges

U.S. customers: $6 flat-rate shipping on all orders, for the entire order.
Canada customers: $6 flat-rate shipping for the entire order, except for orders including handcrafts, groceries, or books. For the latter, use the ‘International Orders’ option.
Customers outside the US and Canada: If an item has an “international” price option, that additional charge covers your extra shipping. If it does not have that option, then please select the “Pay by Check” option when checking out and we’ll reply to you with a shipping cost estimate. You can then choose to complete or cancel your order. We will have automated international shipping costs in place soon (tentatively by January 2016).

Paying by Check or Phone

To pay by check, please select the “Pay by Check” payment option at the beginning of the check-out and follow the instructions (add $6 shipping and handling to your total, and mail check to: Palestine Online Store, 1720 Wells Branch Parkway, #9304, Austin, TX 78728).

To pay with a credit card by phone, please first place your order online and select the ‘pay by check’ option. In the “Note to Buyer” field, please provide the best number and time to reach you, and we will get in touch with you for your payment information.

Product Status / Delivery Times

Items that are marked as being “In Stock” normally ship out (i.e. leave our office) within 5 business days. Items that are “On back order” may ship out anywhere from 5 days to 60 days. If you need it by a certain date, please e-mail us to inquire. Orders that include “In Stock” as well as “On back order” may be held until all items are available and ready to ship. If you are in a hurry for the available items, please order them separately. If you need something by a certain date, please  let us know!

Suggest a Product

We welcome your suggestions! If there’s a product you’d like us to carry, send the information to contact@palestineonlinestore.com. Include the product source and supplier’s contacts and/or website address, if possible.

Privacy Policy

Your personal information, whether provided while placing an order, or by subscribing to our mailing list, will not be shared with any third parties.

Return Policy

Palestine Online Store guarantees its products to be free from defects, except for minor imperfections in handmade handcrafts. Because this is a small-business operation, we can only offer exchanges or returns for damaged or defective products. Please contact us before returning the product.

Terms of Use

Placing an order on this website indicates agreement to our policies outlined above.